Buy more than 10 pcs of this product can be free laser engraving，carving content is limited to text，do not accept the pattern carving!
Payment: Escrow is our preferable payment method.
Notice: Import duties, taxes and charges are not included in the item price and shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be before buying.
Shipment: Shipping will be arranged within 5 days after comfim payment. And all goods will only be shipped to the shipping address provided by you. Please make sure your address is correct.
We offer 3 shipping method as below:
1.CHina post mail Will take about 5~9 weeks,We will free ship to many country with China post mail.or
2.DHL Will take 5- 7working days,you should pay the shipping cost.
3.EMS Will take 7-12working days,you should pay the shipping cost.
Return & refund:
Please check the tracking information on the tracking website, and 3-7 days or more after delivery, the logistics information will be updated. If any problems about tracking information , pls contact us before you put the order to dispute.
Please contact us by message , e-mail, or trade manager, if you have any other requirements.
Please check the package and the items are whether intact.
Feedback:Your satisfaction is our pursuit, so if there is anything to make you unsatisfied (including our product and service,or other thing), please contact us to serve you again before you put the order to dispute, we will try our best to solve the problem for you. If you are satisfied with our items and our service, please leave aPostive Feedback(5 stars ) for us,it is very important for us to offer you our best service next time.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Jencaa (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://jencaa.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.